The Campen Group Training and Coaching Solutions

How We Build Loyalty

Leadership training and coachingLeadership

Loyalty begins with leadership. Do your leaders consistently demonstrate behaviors that build loyalty? Leaders create loyal team members by providing a consistent target of “what success looks like” and by engaging in the right leadership behaviors to develop talent. We partner with you to align leaders around a clear vision of success that they can share and reinforce with each individual on their teams.

Develop Customer Service ExcellenceService Excellence

Excellent service is more than a smiling face or a simple “please” or “thank you”. It’s about a relentless focus on standards and behaviors that depict your culture in every encounter. Excellent service can’t be about “who you get”. Our EPIC customer service training is your toolkit to ensure customer loyalty by making sure that everyone in your organization provides excellent service in every interaction.

Executive Coaching from The Campen GroupExecutive Coaching

Individual development requires a desire to grow, a deep understanding of self, and ongoing feedback. We use trusted leadership assessments to define your leadership style, partner with you to identify areas of focus, and design a coaching relationship that ensures you are making the mindset and skillset adjustments that best support your development goals.

Grow loyalty through your organizational cultureCulture

A company’s culture comes to life through the behaviors of its people day in and day out. The Campen Group will partner with you to develop a clear vision, mission, strategies and tactics that support decision making and guide how people interact with one another and with your customers.



Mary Kaufmann

Chief Learning Officer

“Jill has exceptional skills in designing solutions for a multitude of business needs. She designed training and facilitated major changes for my team. She helped us equip and educate 750 employees for the opening of several new venues in sales and customer service. I consider her an expert in facilitation, coaching and relationship building. She is a person of integrity and works diligently to help others succeed and prosper.”


Joan Franks

Vice President, Human Resources

“Jill is a master facilitator in her ability to listen, engage and captivate training participants.  She has a way that’s hard to articulate — you just have to experience her style of facilitation.  She is also able to transfer these unique skill sets to project management and models the old adage, “Listen, then lead.”  Jill completely understands the power behind guiding a team down a path to discover solutions they already know, but could never get to without her involvement.”


Steve Farnsworth

School Superintendent

“Jill Campen worked with our school district on an Innovation Think Tank.  She used her creativity, her knowledge of public education, and her extraordinary facilitation skills to lead a group of teachers, administrators, and community members through a comprehensive process.  The results were outstanding and will improve the education offered to our students for many years to come.”



About Jill Campen

Jill Campen is the founder and principal of The Campen Group. She is passionate about performance improvement in both organizations and the individual. With more than 20 years of international experience, Jill has developed expertise in:

  • Performance Improvement
  • Executive Coaching
  • Leadership
  • Service Excellence
  • Company Culture Transformation

Jill works with well-known brands such as Pebble Beach Resorts, Microsoft, Tupperware, Walt Disney, and The Ritz Carlton. She is a certified facilitator of:

  • Situational Leadership® II  with the Ken Blanchard Companies
  • The 7 Habits of Highly Effective People with FranklinCovey
  • Advanced Negotiation Skills with Scotwork N.A.

Jill received her BA in Psychology and Business from UCLA and lives on a farm in central Ohio with her husband and son.


Some well-known brands we've worked with include: