Loyalty begins with leadership. Do your leaders consistently demonstrate behaviors that build loyalty? Leaders create loyal team members by providing a consistent target of “what success looks like” and by engaging in the right leadership behaviors to develop talent. We partner with you to align leaders around a clear vision of success that they can share and reinforce with each individual on their teams.
Excellent service is more than a smiling face or a simple “please” or “thank you”. It’s about a relentless focus on standards and behaviors that depict your culture in every encounter. Excellent service can’t be about “who you get”. Our EPIC customer service training is your toolkit to ensure customer loyalty by making sure that everyone in your organization provides excellent service in every interaction.
Individual development requires a desire to grow, a deep understanding of self, and ongoing feedback. We use trusted leadership assessments to define your leadership style, partner with you to identify areas of focus, and design a coaching relationship that ensures you are making the mindset and skillset adjustments that best support your development goals.
Chief Learning Officer
Vice President, Human Resources
President, Denison University
Jill Campen is the founder and principal of The Campen Group. She is passionate about performance improvement in both organizations and the individual. With more than 20 years of international experience, Jill has developed expertise in:
Jill works with well-known brands such as Pebble Beach Resorts, Microsoft, Tupperware, Walt Disney, and The Ritz Carlton. She is a certified facilitator of:
Jill received her BA in Psychology and Business from UCLA and lives on a farm in central Ohio with her husband and son.