Service Excellence

Service excellence is about a relentless focus on standards and behaviors that depict your culture in every encounter. Customers aren’t automatically loyal. Research shows that emotional factors influence purchasing decisions six times more than rational factors. Connecting with your customers on an emotional level is the key to establishing a lasting relationship that is based on loyalty.

Being known for excellent service starts with a service culture that applies quality science to the art of service. Service excellence is a process, not a program. Our EPIC customer service training is your toolkit to ensure customer loyalty by making sure that everyone in your organization provides excellent service in every interaction.

Get EPIC Customer Service:

EPIC Customer Service: ConnectENGAGE

    • “Plug in” to your service culture and define expectations
    • Realize your “moments of truth” in service


Epic Customer Service: PreparePREPARE

  • Establish service standards
  • Create service systems and processes

EPIC Customer Service: IgniteIGNITE

  • Involve the strengths of each service provider
  • Practice a 4 step service recovery process

EPIC Customer Service: ConnectCONNECT

  • Understand the factors that impact perception
  • Identify service improvement targets

EPIC Customer Service Excellence

Go EPIC. Talk to us about our Customer Service Excellence training.